1. General
1.1 These Terms & Conditions apply to all online bookings made with Altitude Group Pty Ltd (“the Company”, “we”, “our”, “us”).
1.2 By submitting an online booking and payment, the customer (“you”, “your”) agrees to be bound by these Terms & Conditions.
1.3 All services provided are subject to availability, operational considerations, and applicable Australian laws and regulations.
2. Booking Confirmation
2.1 All online bookings are considered pending until confirmed by the Company.
2.2 Written confirmation will be issued within 24 hours of receiving your online booking and payment.
2.3 If the booking cannot be confirmed within 24 hours, the Company will process a full refund to the original payment method.
3. Cancellations & Refunds (Customer-Initiated)
3.1 Once a booking has been confirmed for more than 24 hours, all payments become non-refundable.
3.2 Refunds will not be provided for customer cancellations made more than 24 hours after confirmation, except at the sole discretion of the Company.
3.3 Requests for discretionary refunds must be submitted in writing and will be assessed ona case-by-case basis.
4. Unforeseen Delays & Operational Conditions
4.1 Unforeseen delays, adverse weather, operational requirements, course closures, or other disruptions do not qualify for refunds.
4.2 These conditions may affect scheduling, routing, availability, or service delivery, and are considered a normal operational risk assumed by the customer.
5. Operator-Initiated Cancellations
5.1 If the Company cancels a service for operational, safety, regulatory, or other reasons:
• The Company may arrange alternative transport or equivalent services, or
• Provide a refund at the Company’s discretion.
5.2 The Company is not liable for any additional costs incurred by the customer as a result of an operator-initiated cancellation, including but not limited to accommodation, meals, or onward travel.
6. Customer Responsibilities
6.1 Customers must provide accurate details at the time of booking.
6.2 Customers are responsible for complying with all instructions, safety requirements, and operational procedures issued by staff or representatives of the Company.
6.3 Failure to comply may result in removal from the service or refusal of service without refund.
7. Damage to Aircraft/Property
7.1 Customers are responsible for their own conduct and the conduct of any guests, agents, or associated parties traveling under their booking.
7.2 Any damage, contamination, breakage, or misuse caused to the aircraft, jet, equipment, or onboard property—whether accidental or intentional—will be the financial responsibility of the customer.
7.3 The customer agrees to fully cover all repair, cleaning, replacement, or related costs incurred as a result of such damage, including but not limited to:
• Interior or exterior aircraft damage
• Aircraft or equipment cleaning requiring professional remediation
• Damage resulting in aircraft downtime, out-of-service periods, or repositioning
7.4 The Company reserves the right to invoice the customer for these costs and require payment within the timeframe specified.
7.5 Failure to pay may result in legal recovery action, and you agree to be liable for all associated enforcement, administrative, and legal costs.
8. Liability
8.1 To the fullest extent permitted by law, the Company is not liable for any loss, damage, injury, delay, or additional expense arising from:
• Weather or natural events
• Operational delays
• Acts or omissions of third-party providers
• Changes to schedules or routes
8.2 Nothing in these Terms & Conditions limits your rights under the Australian ConsumerLaw (ACL).
9. Amendments
9.1 The Company may update or amend these Terms & Conditions at any time.
9.2 The version published on our website at the time of your booking will apply to your transaction.
10. Governing Law
10.1 These Terms & Conditions are governed by the laws of Australia and the State orTerritory in which the service is delivered.09/12/25
10.2 Any disputes will be subject to the exclusive jurisdiction of Australian courts.
STILL HAVE QUESTIONS?
WHAT OUR GUESTS ARE SAYING
Our corporate team couldn’t have asked for a more exceptional experience. From the seamless private jet departure to the attentive in-flight service, every touchpoint felt elevated and thoughtfully planned. Once we arrived on Hamilton Island, the PGA-led warm-up created a perfect balance of camaraderie and friendly competition. The championship course—with its sweeping ocean views—offered the ideal environment for connection, reflection, and genuine team bonding. This wasn’t just a day of luxury travel and world-class golf; it was an investment in our team’s morale and shared success. We returned inspired, energised, and closer than ever.
Sharing this experience with my closest friends made it unforgettable. From the excitement of boarding a private jet together to taking in those unbelievable Whitsunday views, the whole day felt like something out of a dream. The PGA pro gave us a fun, personalized warm-up that had us laughing and competing right from the start. Playing a championship island course with my mates—surrounded by turquoise water and total serenity—was surreal. We walked away with inside jokes, incredible photos, and a shared memory we’ll talk about for the rest of our lives. It was the ultimate friends’ escape.”
What struck me most about this experience was how personal it felt. Even with all the luxury—the private jet, the island transfers, the championship course—it never felt flashy. It felt curated, intimate, and unforgettable. Sharing the day with my group, laughing through the warm-up with the PGA pro, and taking in those breathtaking Whitsunday views created memories I’ll cherish for years. I’ve travelled extensively, but this was a new level of exceptional.
I didn’t expect a single-day escape to feel so transformative. The journey alone—so smooth, so luxurious—had us instantly relaxed and ready for adventure. But it was standing on the first tee, overlooking that endless blue water, when it really hit me: this was a once-in-a-lifetime moment. The PGA pro made us feel like VIP athletes, and each hole offered another jaw-dropping view. It’s more than a golf trip; it’s a reminder of how incredible life can be when every detail is thoughtfully taken care of.
This trip was pure magic from start to finish. Flying by private jet with our small group set an incredible tone—intimate, exclusive, and unbelievably exciting. When we arrived, the island felt like a hidden gem reserved only for us. The guided warm-up with the PGA pro was both fun and deeply personal, and the course itself was unlike anything I’ve ever played: ocean views in every direction and the quiet serenity of being on an island of our own. It was one of those rare days where you realise you’re experiencing something truly special.
I’ve taken golf trips before, but nothing has ever come close to this experience. From the moment we boarded the private jet, it felt like every detail had been crafted just for us. The personalized in-flight service, the smooth island transfer—everything was effortless. But stepping onto Hamilton Island’s championship course, surrounded by the turquoise waters of the Whitsundays, was truly breathtaking. The private lesson with the PGA pro elevated the entire day, and playing those 9 holes felt surreal. It wasn’t just a luxury escape; it was a memory I’ll be talking about for the rest of my life.